HP office jet 6812 print carriage cannot move

[zainaben]

I just bought a used HP office jet 6812 and it has an error saying The print carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select ok. There is no paper jam. The carriage moves freely and then sets back into the spot. The rollers turn and then the error comes back on. I have tried to reset from watching videos, but it still is not working.

[A_Gayathri]

Hi @zainaben,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Unfortunately, you're experiencing issues with your HP OfficeJet 6812 printer. Here are steps you can try to troubleshoot and resolve the issue:

Power Cycle:

• Turn off the printer and disconnect the power cord.
• Wait for about 30 seconds.
• Reconnect the power cord and turn on the printer.

Check for Obstructions:

• Open the ink cartridge access door and visually inspect for any obstructions, such as small pieces of paper or foreign objects.
• If you find any obstructions, carefully remove them.

Manually Move the Carriage:

• Turn off the printer.
• Gently move the carriage to one side and then back to its original position.
• Turn on the printer and check if the error persists.

Inspect the Carriage Path:

• Make sure there are no obstacles blocking the path of the carriage.
• Check for any loose or damaged parts in the carriage mechanism.

Reset the Printer:

• Unplug the power cord from the back of the printer.
• Wait for at least 60 seconds.
• Plug the power cord back in and turn on the printer.

Firmware Update:

• Check if there are any firmware updates available for your printer on the HP support website. If so, update the firmware as it may address known issues.

Check for Hardware Issues:

• If the problem persists, there may be a hardware issue with the printer. 

Factory Reset:

• As a last resort, you can perform a factory reset on the printer. Keep in mind that this will reset all settings on the printer, so only do this if other troubleshooting steps have failed.

I hope this helps. 

Take care and have a good day.-

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