Create an account on the HP Community to personalize your profile and ask a question
10-09-2021 08:52 PM
So I get a paperjam in my printer. It shows me a diagram to open the front panel and then to open the top cover door so I can access the paperjam inside. Front door opens up fine but the second cover panel refuses to budge.
How the hell do I open it when it feels like its locked in place?
Please do not send me some dumbass copypasta reply **bleep**.
10-13-2021 10:26 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
The printer might report a paper jam even when there is no jammed paper. If you have already performed the steps from the document Paper Jam Error: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Didn't find what you were looking for? Ask the community