HP smart tank 555 error

[MellisL123]

Hi

i have recently purchased an HP smart tank plus 555 which repeated shows paper jam issue but once you open and close the door again it works. Does anyone know how to make this stop? Thanks

[Rainbow23]

Hi @MellisL123,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper jam issues with your HP Smart Tank Plus 550 Wireless All-in-One printer.

Please follow the steps below to perform a reset on the unit:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.

You may also refer to the steps in this document.

Let me know if this works and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MellisL123]

Hi 

thank you for your reply. 
I did follow these instructions however the issue is still there. 
is there any other suggestions?

thank you 😀

[Rainbow23]

Hi @MellisL123,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link