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04-13-2022 09:51 AM
Welcome to the HP Support Community
I'd like to help!
If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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