HP497995 (HP DeskJet 2700 series)

[ChingfordKeith]

I have a HP497995 (HP DeskJet 2700 series) and need to know what is the thickest paper I can print on.

[Nal_NR · Accepted solution]

Hi @ChingfordKeith,

Welcome to the HP Support Community. 

I'd like to help!

The HP DeskJet 2700 series printers generally support a range of paper types and thicknesses. For the thickest paper that can be used, it's advisable to consult the printer's manual or specifications provided by HP. Click here from page 45

However, typically, the HP DeskJet 2700 series can handle paper up to a certain weight or thickness. It's commonly capable of printing on cardstock or thicker papers within a specific weight range, usually between 60 to 90 lbs (around 163 to 240 gsm).

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ChingfordKeith]

Thanks, I found the answer on page 110. Up to 300gsm for photo paper. I am struggling with 240gsm but possibly because the photo paper is double sided. 

[Nal_NR]

Hi @ChingfordKeith,

That's fantastic!- Yes that could be the reason 🙂 

If you need further assistance, feel free to reach out to us. Take care.

[ChingfordKeith]

Given that I have lots of sheets of this double sided 240gsm photo paper that I am struggling to use is there anyone with a workaround? I have tried loading a single sheet without success. 

[Raj_05]

Hi @ChingfordKeith,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[ChingfordKeith]

My warranty ran out in September and I don't see a link on that page that would help so if there is anyone out there with a suggestion then I am open to them.

[Irfan_06]

Hi @ChingfordKeith,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support