HP6968 Printer cartridge carrier stuck on right side, I cannot manually move them.

[PrinterTrouble8]

I keep getting a Printer Failure error message of "there is a problem with the printer or print system...0x6100004a" or paper jam error when there is no paper jam. The ink cartridge carrier is stuck on the right side, and I cannot physically move it. I have tried all the suggestions through the discussion board and the virtual assistant, and it still will not clear.

[Alden4]

Hi @PrinterTrouble8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried some troubleshooting steps, but let's go through some additional ones to see if we can resolve the issue.

• Turn Off and Unplug: First, turn off the printer and unplug it from the power source. This will allow the printer to reset.
• Check for Paper Jams: Even if you're sure there's no paper jam, double-check all areas of the printer, including the input and output trays, as well as the cartridge area, to ensure there's no stray paper causing the issue.
• Inspect for Obstructions: Look inside the printer, particularly around the carriage path, for any obstructions such as small pieces of paper, debris, or even bits of torn paper. Use a flashlight if necessary to get a good look.
• Move Carriage Manually: If the carriage is stuck, gently try to move it from side to side. Be careful not to force it. If it's not moving, forcing it could damage the printer further.
• Reset the Printer: After checking for jams and obstructions, plug the printer back in and turn it on. Try resetting the printer to its default settings. Sometimes this can clear out any software glitches causing the issue.
• Update Firmware/Drivers: Make sure your printer's firmware and drivers are up to date. Sometimes, outdated firmware can cause errors like this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support