HP790 ADF And Carriage Paper Jam

[JYOTISH1605]

Hi Team,

I purchased this product on 25 Jan 2025 and after delivering by Flipkart I have installed by seeing self-installation video of HP Official. Now I have raised complaint against the product to HP support desk, created a case for it. I am not seeing any progress of the case. After installation paper is getting Jammed when doing print out through ADF or give a printout request from laptop. One day technician visited my place and provided handbill (as Job Sheet) where it has mentioned that product has hardware issue, that's the reason printer is unable to take out print.

I want to replace this product, but service center is not giving DOA letter and offering service like a refurbished product to me.

I want to high light this case on high priority because this product is useless to me, nothing is performing.

I want to connect with you. Please help me.

Thanks,

Jyotish Samanta

[Kuroi_Kenshi]

Hi @JYOTISH1605,

Welcome to the HP Support Community! We're thrilled to have you on board!

Thanks for posting your query! We're here to help you get back up and running. I understand how frustrating this situation must be, and I assure you that we will do everything from our end to assist you.

To better assist you, could you please share your case number, product number, and serial number with us via private message? This will allow us to check the status of your case and provide the best resolution.

Need help finding your product number? No worries! Check out this handy guide:
🔗 https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Click Here

We appreciate your patience, and we're here to make this right for you.

Regards,