Have printer message "printhead problem" 62.80.13, how do I resolve this issue?

[pm092047]

Printhead problem 62.80.13

[Kuroi_Kenshi]

Hi @pm092047,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart the Printer:

• Turn off the printer, wait for 30 seconds, and then turn it back on.

2. Check for Firmware Updates:

• Ensure your printer’s firmware is up-to-date. Visit the HP OfficeJet Pro 8035 Support Page to download and install the latest firmware updates.

3. Check Printhead and Cartridges:

• Open the printer cover and remove the printhead.
• Inspect the printhead and cartridges for any visible damage or debris.
• Clean the printhead contacts with a lint-free cloth and distilled water if necessary.
• Reinsert the printhead and cartridges securely.

4. Run the Printhead Cleaning Utility:

• On the printer's control panel, navigate to Settings > Printhead Maintenance.
• Select Clean Printhead and follow the on-screen instructions.

5. Align Printhead:

• After cleaning, perform a printhead alignment. Go to Settings > Printhead Maintenance > Align Printhead.

6. Check Ink Levels:

• Ensure that all ink cartridges have sufficient ink. Replace any low or empty cartridges.

7. Reset the Printer:

• Disconnect the printer from the power source while it is on.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and turn it on.

8. Reinstall Printer Drivers:

• Uninstall the printer drivers from your Windows 11 computer.
• Visit the HP OfficeJet Pro 8035 Drivers and Software Page and download the latest drivers.
• Follow the instructions to reinstall the printer drivers.

9. Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor.
• Use the tool to diagnose and fix any printhead-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @pm092047,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart the Printer:

• Turn off the printer, wait for 30 seconds, and then turn it back on.

2. Check for Firmware Updates:

• Ensure your printer’s firmware is up-to-date. Visit the HP OfficeJet Pro 8035 Support Page to download and install the latest firmware updates.

3. Check Printhead and Cartridges:

• Open the printer cover and remove the printhead.
• Inspect the printhead and cartridges for any visible damage or debris.
• Clean the printhead contacts with a lint-free cloth and distilled water if necessary.
• Reinsert the printhead and cartridges securely.

4. Run the Printhead Cleaning Utility:

• On the printer's control panel, navigate to Settings > Printhead Maintenance.
• Select Clean Printhead and follow the on-screen instructions.

5. Align Printhead:

• After cleaning, perform a printhead alignment. Go to Settings > Printhead Maintenance > Align Printhead.

6. Check Ink Levels:

• Ensure that all ink cartridges have sufficient ink. Replace any low or empty cartridges.

7. Reset the Printer:

• Disconnect the printer from the power source while it is on.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and turn it on.

8. Reinstall Printer Drivers:

• Uninstall the printer drivers from your Windows 11 computer.
• Visit the HP OfficeJet Pro 8035 Drivers and Software Page and download the latest drivers.
• Follow the instructions to reinstall the printer drivers.

9. Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor.
• Use the tool to diagnose and fix any printhead-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @pm092047,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart the Printer:

• Turn off the printer, wait for 30 seconds, and then turn it back on.

2. Check for Firmware Updates:

• Ensure your printer’s firmware is up-to-date. Visit the HP OfficeJet Pro 8035 Support Page to download and install the latest firmware updates.

3. Check Printhead and Cartridges:

• Open the printer cover and remove the printhead.
• Inspect the printhead and cartridges for any visible damage or debris.
• Clean the printhead contacts with a lint-free cloth and distilled water if necessary.
• Reinsert the printhead and cartridges securely.

4. Run the Printhead Cleaning Utility:

• On the printer's control panel, navigate to Settings > Printhead Maintenance.
• Select Clean Printhead and follow the on-screen instructions.

5. Align Printhead:

• After cleaning, perform a printhead alignment. Go to Settings > Printhead Maintenance > Align Printhead.

6. Check Ink Levels:

• Ensure that all ink cartridges have sufficient ink. Replace any low or empty cartridges.

7. Reset the Printer:

• Disconnect the printer from the power source while it is on.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Reconnect the power cord to the printer and turn it on.

8. Use HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor.
• Use the tool to diagnose and fix any printhead-related issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,