Hello, I am Nate, Sr.

[nweems1232]

My HP Smart Tank Plus 551 Wireless All-in-One had a bad paper jam, I pulled it free.  But an error code E3 stayed on the print screen and the carriage slams back and forth.  If and how must I clean the tracks and what else?  My problem did not get solved. I don't know how I must proceed. Is the printer broken? Or is it possible to clean, and continue use, or fix it? Can I order parts? What is it indicating, if the carriage is slamming loudly back and forth,  and what does E3 not clearing indicate?Help  

[Nal_NR]

Hi @nweems1232,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Paper jam and E3 error.

• The printhead carriage has stalled.
• Lift the ink access door.
• 
• Make sure the printhead cover is properly closed and the print carriage is not obstructed.
• CAUTION: Do not open the printhead cover.
• Remove any jammed paper or other objects blocking the carriage.
• 
• Close the ink access door.
• 
• Press the Resume button to continue the print job.

Refer to this HP document for further assistance:- Click here

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.

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