Help with paper stuck in the bottom of my HP 9015

[jman1169]

I have a paper jam where I can see it on the bottom if I remove the paper tray, but can not get to it. 
also, how do I lift the lid with the glass if it appears jammed on the side where the display is. It opened one time now it seems caught?! 

[Nal_NR]

Hi @jman1169,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the paper jam.

NOTE:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from inside the printer

Remove any loose or jammed paper that is accessible from inside the printer.

Open the front door, and then lift the ink cartridge access door.

Wait until the carriage stops moving before you continue.

With the printer turned on, disconnect the power cord.

WARNING:

To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

Move the carriage to the far left and far right, and then remove any jammed or torn pieces of paper.

Remove the paper path cover.

Gently remove any jammed paper and bits of torn paper from the paper path area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Align the sides of the paper path cover to the guides inside the printer, and then slide it into the printer.

Close the ink cartridge access door and front door.

Reconnect the power cord, and then turn on the printer.

Click here for the remaining steps

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[jman1169]

How do you lift the glass lid if it won’t lift, it seems caught 

[Nal_NR]

Hi @jman1169 

Apologies, in that case, I recommend you contact phone support for repair or service as it looks like a hardware issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!