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05-28-2025 04:25 AM
Hi @Nia77,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If your HP printer says it's out of paper even though there is paper loaded, this is a common issue and usually related to one of the following:
Troubleshooting Steps:
1. Check the Paper Tray
- Make sure the paper is aligned properly and not pushed too far in.
- Use clean, wrinkle-free paper.
- Avoid mixing different paper types or sizes.
2. Fan and Reload the Paper
- Remove the paper stack.
- Fan the edges to prevent sheets from sticking together.
- Reload the paper and adjust the paper width guides snugly (but not too tight).
3. Clean the Paper Feed Rollers
- Turn off the printer and unplug it.
- Open the access panel and locate the paper feed rollers.
- Use a lint-free cloth slightly dampened with distilled water to clean them.
- Let them dry completely before plugging the printer back in.
4. Reset the Printer
- Turn off the printer.
- Unplug it from the power source for 60 seconds.
- Plug it back in and turn it on.
5. Check for Firmware Updates
- Go to HP Support and check if there’s a firmware update available for your printer model.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support