Help

[Nia77]

Hello I’m not sure what’s going on with my printer I have ink but it keeps saying it’s out of paper but there’s paper in there 

[VikramTheGreat]

Hi @Nia77,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer says it's out of paper even though there is paper loaded, this is a common issue and usually related to one of the following:

Troubleshooting Steps:

1. Check the Paper Tray

• Make sure the paper is aligned properly and not pushed too far in.
• Use clean, wrinkle-free paper.
• Avoid mixing different paper types or sizes.

2. Fan and Reload the Paper

• Remove the paper stack.
• Fan the edges to prevent sheets from sticking together.
• Reload the paper and adjust the paper width guides snugly (but not too tight).

3. Clean the Paper Feed Rollers

• Turn off the printer and unplug it.
• Open the access panel and locate the paper feed rollers.
• Use a lint-free cloth slightly dampened with distilled water to clean them.
• Let them dry completely before plugging the printer back in.

4. Reset the Printer

• Turn off the printer.
• Unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.

5. Check for Firmware Updates

• Go to HP Support and check if there’s a firmware update available for your printer model.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support