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‎05-21-2022 10:02 AM - last edited on ‎05-21-2022 11:40 AM by Retired

HP Recommended
Product: HP ENVY 5032 All-in-One Printer

I have tried to reset to factory, power off, have looked all over but no paper jam but message stays there

1 person had the same question
2 REPLIES 2

‎05-21-2022 12:19 PM

HP Recommended

I have the same problem with Envy 5540. Ive tried just about everything without success

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‎05-21-2022 12:49 PM

HP Recommended

@copenwell 

 

 

Known solutions, presented in the order to be considered / completed:

note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Paper Jam Error

 

 

References / Resources

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP ENVY 5032 All-in-One Printer 

 

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Dragon-Fur

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