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‎12-11-2021 07:01 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

On my HP OfficeJet Pro 8720, we have a MECHANICAL PROBLEM: When the I face the back of our printer/scanner, the lid does not close all the way. Here's why: a black plastic curved section has fell off the fixed hinge section on left end of the lid. Now lid doesn't close correctly & several print, copy & scan functions don't work. We need to know how to correctly re-attach the black curved section on the fixed hinge section on the printer lid so lid will fully close & printer & scanner functions will work again.   Thank you. FB

Category:
1 REPLY 1

‎12-15-2021 01:56 PM

HP Recommended

@FB_Atl

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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