How do you lift the adf cover tray on an 8710?

[Ddem4217]

How do you lift the adf cover tray on an 8710? Support videos show this being done, but mine doesn't seem to lift. I am trying to fix persistent paper jams--nothing to do with the adf--but I'm trying to give the printer a thorough cleaning in the process.

[Dragon-Fur]

@Ddem4217 

Welcome to the HP Community --

Extra Pages Feed Through the Printer

Step 3 > Steps 3-4

• Turn off the printer, and then disconnect the power cord from the rear of the printer.
• Lift the ADF cover.

True - the paper jam document does not include the steps to switch off the printer and unplug before raising the ADF cover.  ?? 

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Ddem4217]

Hi Dragon-Fur, thanks for the suggestions, though it didn't seem to matter for me whether or not the power was on.  In any case, I fixed my printer jam issue by cleaning the rollers and the printhead, and then what I think really made the difference was running the "align printhead" option.

[Dragon-Fur]

@Ddem4217 

You are welcome.

Well, there you go.

It depends on the model - some printers have to be switched OFF and UNPLUGGED to get to the parts on the inside of the printer.   Why?   Some latches won't unlatch, some rollers won't roll, some connections won't let go, the electrical parts might try to zap the user.

Good that a simple cleaning fixed it.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"