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Error message E4 I have followed all steps including a technical clean, however the later didn’t happen despite following instructions to hold power button, press cancel button 3x and copier button 7x . The Jam happened after label sheet ripped during printing process! I have cleaned rollers that I can reach but to no avail! Can anyone help? 

1 REPLY 1
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Hi @NonnaSue,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with paper Jam.

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Possible jam locations

Paper jams can occur in the following areas of the printer.

NOTE:

The printer images and details may vary depending on your printer model.

Jam locations

Jam locations

JAM LOCATIONS

Feature

Description

1

Input tray

2

Output tray

3

Cartridge access area

4

Bottom of the printer

5

Document feeder (some printer models)

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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