How to contact a support person at HP

[dw09]

Does anybody know how to contact an actual person at HP.  I've been going back and forth with "Support" since June 16 regarding an issue with my printer.  After 2 chats, several emails, and a LONG Twitter exchange, there has been no action.  Despite repeated assurances that the "support team" will be in touch, and that "your request has been expedited," there's nothing to show for hours of effort to get this issue resolved.  Does anyone at HP actually provide service?

[Hawks_Eye]

Hi @dw09 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[dw09]

Hello Hawks_Eye.  Good to hear from somebody!  My query in the "community" was more out of frustration than anything else.  I've been going round and round with HP Support for a month and a half because my printer broke down while under warranty.  After many chats, emails, conversations, etc., the issue still is unresolved.  Support told me mid-June that a replacement printer would be sent.  I'm still waiting.  Last convo was Friday with an "expediting" support person.  She assured me she'd get back to me by end of day.  I'm still waiting.  Is any company's Support program worse than HP's?

[Hawks_Eye]

@dw09 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye