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11-02-2022 09:12 AM
Printer has been jamming especially when ejecting paper onto Output Tray. Have done the printer maintenance and still the same issue. Upon closer inspection, we are losing the little metal star wheels on the pictured part believed to be called a Pizza Wheel. How do I go about repairing this? Our warranty has expired and I'm not buying a new printer when this one is still in its prime.
11-14-2022 08:25 AM
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.
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