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‎02-17-2023 11:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 6968 - continue to get error message 0x6100004a when I try to print - says paper jam.  I've tried to recommended solutions from HP but the problem still persists.  Any help out there?

Category:
1 person had the same question
1 REPLY 1

‎02-20-2023 10:13 AM

HP Recommended

@DW2023 

 

Welcome to the HP support community.

 

I understand that you are getting an 0x6100004a error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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