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HP Recommended
HP Color LaserJet Pro MFP M477fnw
Microsoft Windows 10 (64-bit)

I have a color laser jet pro m477 series, connected wirelessly to our home network.  Printing has been going fine from my computer running windows 10 (64 bit) as well as from mobile devices (iPhone and iPad).  I printed 3 pages today with no problems.  The print request (2 pages) never printed.  The printer began the normal sounds we hear before it prints and an error message appeared:  paper jam in output bin - showing on the screen that it was in the rear of the printer.  The printer never pulled any paper from the paper tray before it erred off.  I have been over this printer with a fine tooth comb.  I have not found even one small piece of paper in it.  I have checked for dirt, dust, bad paper, etc and there is nothing there!  I read in the support section that there can be false paper jam error messages.  We have turned it off and back on.  Unplugged from power and then reconnected.  My computer sees the printer in the network and shows it “on-line”.  We have deleted the printer and reinstalled.  We have rebooted the computer.  The printer won’t print anything, not even a test page.  Please help!

1 REPLY 1
HP Recommended

Common issue on this engine design is for a piece of paper to wrap around the fuser and the only way to see it is to remove the fuser completely from the printer.

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