Hp officejet 6500A Plus displays carriage jam

[Anthonys117]

hp officejet 6500A plus displays "improper shutdown";

"OK" button gives no response

Print Cartridges does not move to "change" position when lid if raised

"Print Carriage Jam" message displayed, but there is no jam

[Raj_05]

Hi @Anthonys117,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Officejet 6500A Plus is experiencing a few issues. Let's try troubleshooting step by step.

Improper Shutdown Message:

• This message typically appears when the printer was not turned off properly. Try unplugging the printer from the power source for about a minute, then plug it back in and turn it on again. This might reset the error.

Non-responsive "OK" Button:

• If the "OK" button isn't responding, it could be due to a software freeze or malfunction. Try performing a hard reset by unplugging the printer for a few minutes and then plugging it back in.

Print Cartridges Not Moving:

• If the print cartridges are not moving to the "change" position when you lift the lid, it could indicate a mechanical issue. Check for any obstructions along the printer's carriage path. Ensure that the cartridges are properly seated and that there are no foreign objects blocking their movement.

"Print Carriage Jam" Message:

• Even if you don't see any visible jams, the sensors might be detecting an obstruction. Carefully inspect the printer's carriage path for any small pieces of paper or debris that might be causing the jam. Use a flashlight to get a better view, as sometimes the obstruction can be small and difficult to see.

Check for Firmware Updates:

• Sometimes, issues like these can be resolved by updating the printer's firmware. Check the HP support website for any available firmware updates for your printer model and follow the instructions to install them.

Hopefully, one of these steps will help resolve the issues with your printer.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support