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PapaYounkey
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Message 1 of 2
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Hpsmart not recognize A5 paper

HP Recommended
Example: Pavilion 6530Tango X
iOS

I have A5 paper loaded, but when I attempt to print using hpsmart it says I have a paper mismatch. If I open the same print job in Safari or Chrome and ask it to print it recognizes the proper paper.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PapaYounkey

 

I reviewed your post and I understand that the HP Smart app is not recognizing the A5 paper.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the below article to change the paper source and paper type and check if it helps.

 

https://support.hp.com/in-en/document/c03561640

 

If you continue facing the issue, then uninstall HP Smart App on your mobile device and reinstall it, and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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