Create an account on the HP Community to personalize your profile and ask a question
07-23-2022 10:45 AM
I have HP OfficeJet Pro 6968 and since 12/17/21 have spent too many hours trying to resolve the "paper jam error message". At one point I could access printer cartridges, but now that function does not work (i.e. carriage does not move to center). At one point I could scan, not any more. HP Smart no longer recognizes my printer. I have followed every thread -- unplug printer, wait, plug back in, clear rollers, clean rollers, etc., etc., etc. Do community members agree it's time to bail on HP and go with alternative brand?
07-26-2022 06:53 PM
Would be interested in whatever alternative brand offers support of its products. I have experienced the same issues with my printer, and the cursed paper jam error simply cannot be reset or eliminated! There was never a paper jam; and completing all of the recommended fixes over and over with no result is very frustrating.
07-28-2022 03:15 PM
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
09-05-2022 01:13 PM
HP Support has not been able to help me. It's either documentation that doesn't resolve the problem or insistence I buy a Support package. I have bought an alternative solution and have been telling everyone one that will listen that HP printers should be a thing of the past. It's too bad as I've owned a bunch of HP printers, as has my wife, and we will never do that again. Good riddance to such a great brand that's gone bad...
Didn't find what you were looking for? Ask the community