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HP Recommended
Microsoft Windows 11

I have HP OfficeJet Pro 6968 and since 12/17/21 have spent too many hours trying to resolve the "paper jam error message".  At one point I could access printer cartridges, but now that function does not work (i.e. carriage does not move to center).  At one point I could scan, not any more.  HP Smart no longer recognizes my printer.  I have followed every thread -- unplug printer, wait, plug back in, clear rollers, clean rollers, etc., etc., etc.  Do community members agree it's time to bail on HP and go with alternative brand?

8 REPLIES 8
HP Recommended

Yes so many issues with HP I am throwing this thing out the window

HP Recommended

Would be interested in whatever alternative brand offers support of its products.  I have experienced the same issues with my printer, and the cursed paper jam error simply cannot be reset or eliminated!  There was never a paper jam; and completing all of the recommended fixes over and over with no result is very frustrating. 

HP Recommended

@MolassesPond

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

HP Recommended

They used to make good products, and provide good support.  I think those days are gone.

HP Recommended

Thanks for your view same as mine, issue solved bought a cannon !

HP Recommended

The support from HP was non existent without warranty. Issue solved bought a cannon printer 

HP Recommended

Like you I tried so many ways to get this thing to work. Let’s be honest you have to use HP ink, HP photo paper in fact HP everything but still no support. I have bought new product from cannon.

HP Recommended

HP Support has not been able to help me.  It's either documentation that doesn't resolve the problem or insistence I buy a Support package.  I have bought an alternative solution and have been telling everyone one that will listen that HP printers should be a thing of the past.  It's too bad as I've owned a bunch of HP printers, as has my wife, and we will never do that again.  Good riddance to such a great brand that's gone bad...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.