I HAVE A HP OFFICEJET PRO 8715 THAT HAS A "PRENTHEAD PROBLEM" NOBODY KNOWS HOW TO FIX

[DAVIDMERRIMAN]

I AM USING A MAC VERSION "SANOMA" 

[Raj_05]

Hi @DAVIDMERRIMAN,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8715 is displaying a "Printhead Problem" error and you're using a Mac running macOS Sonoma, here's a step-by-step guide to troubleshoot the issue.

Restart Your Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check the Printhead:

• Open the printer cover to access the printhead.
• Carefully remove the printhead from its cradle. Ensure you don't touch the electrical contacts.
• Inspect the printhead for any ink buildup or debris.
• Clean the printhead contacts using a lint-free cloth lightly dampened with distilled water.

Reinstall the Printhead:

• After cleaning, carefully reinstall the printhead back into the printer.
• Ensure it is seated properly and securely.
• Close the printer cover and see if the error persists.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates using the HP Smart app on your Mac or by visiting HP’s website.

Reset the Printer:

• Sometimes resetting the printer to its default settings can resolve issues.
• Go to the printer’s settings menu, find the option for "Restore Factory Defaults," and follow the prompts to reset the printer.

[Raj_05]

Check Ink Cartridges:

• Make sure that the ink cartridges are installed correctly and are compatible with your printer.
• If they are low or empty, consider replacing them.

Perform a Printhead Cleaning Cycle:

• From the printer’s control panel or the HP Utility on your Mac, navigate to the maintenance settings and run a printhead cleaning cycle.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support