I am getting a carriage jam message

[Lcastano]

I am seeing the message that there is a carriage jam.  There is no paper stuck in the printer and I have tried everything the virtual assistant has suggested multiple times.  The carriage will not move at all.

[Nal_NR]

Hi @Lcastano,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the carriage jam.

Check for obstructions in the carriage path

With the printer on, disconnect the power cord from the rear of the printer.

If your printer has a battery, remove the battery.

Open the door to access the carriage inside of the printer.

Examples of carriage access doors

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

If the carriage on your printer has a latch, make sure it is closed.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

You may refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.

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