I am having a problem with paper jam. I can't remove the blue paper path cover to remove any jams.

[SYLVANL]

I am trying to remove a paper jam. I can't remove the blue paper path cover to see if there is any paper under it. It is stuck and when I try to print it makes a bad noise and paper gets stuck. I don't want to force the cover and break it. Any ideas?

[Hawks_Eye]

Hi @SYLVANL 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like a tricky situation with the blue paper path cover. Let’s carefully address this to avoid causing any damage:

Step 1: Turn Off and Unplug the Printer

• Power off the printer and unplug it from the power source.
• Wait for about 2–3 minutes to allow the printer to reset.

Step 2: Inspect the Paper Path Cover

• Gently press the two tabs or finger holds on the blue paper path cover inward (if applicable). This should release the cover.
• If the cover feels stuck, avoid forcing it. Instead, check for any obstructions or misaligned parts that might be preventing it from moving.

Step 3: Use a Flashlight

• Shine a flashlight into the paper path area to look for any small pieces of paper or debris that might be jamming the mechanism.
• If you spot anything, carefully remove it using tweezers or your fingers.

Step 4: Clean the Rollers

• If you can access the rollers, use a lint-free cloth slightly dampened with distilled water to clean them. This can help remove any dust or residue causing the jam.

Step 5: Reset the Printer

• After inspecting and cleaning, reassemble the parts and plug the printer back in.
• Turn it on and try printing again to see if the issue is resolved.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye