I don't understand paper! Need help for OfficeJet Pro 9025e

[Brett913]

We are trying to print front and back on cardstock or thick paper, but it didn't work so I am learning that paper is confusing, and I don't understand paper terminology.  I feel really dumb now. I figured I could rewatch all episodes of "The Office" or ask here for some help.  I found the chart below that describes the types of paper and supported weights, but I don't understand what this all means.  

We are attempting to print business cards for my kid's Etsy shop.  We have done this before, but I don't know what paper we used then.

The paper we purchased says, "White Cardstock 8.5 x 11, 230gsm, Cover Cardstock Paper, 85lb Heavy Card Stock for Printer" That was under the 90 to 110lb (card) so I thought it would work but it will only jam.  

What is "plain" and what is "card" referencing in the chart below? 

I found a calculator to convert LBs to GSM but you have to choose Text or Cover.  What is the difference?

How can I determine what specific cardstock or thick paper will work?  Can someone provide links to specific paper that works as examples?

Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

[Valsimot]

Plain paper is normal everyday paper you use 60-105 gsm, most common plain paper is 80 gsm. You can print on a little lighter and little heavier tat 80gsm. Everything heavier than 105gsm will probably jam, not while the printer is brand new, but later, because printing on a heavy paper damaged the device.

Card and cardstock are not the same, cardstock is a heavy plain paper. Card is a paper precut to smaller size for a greeting card.

The photo paper can be printed up to 280gsm  but you can't print on a 200gsm cardstock. That is because the 280 photo paper can be easier bended that a 200gsm cardstock. And paper when pulled from tray gets bended in a U shape. 

[Dragon-Fur · Accepted solution]

@Brett913 

Welcome to the HP English Community --

The simple answer: 

230 gsm card paper is too heavy for the printer

HP "Card" paper of the type that can be used in the printer is actually ISO paper type Index and is supported to 200 gsm.

AND

No, you cannot fool the printer by claiming your paper is photo paper when it is not photo paper

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Dragon Opinion

Few of us fully understand paper as well as those who make and sell it.

Paper is overly complicated, never (or rarely) fully explained on the packaging, and nearly impossible to understand without spending time and effort to pull together the research from several resources.

There are more than one type of paper, including Text, Cover, Index.

Add print paper surfaces for a truly epic adventure in frustration.

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Notes – Paper Types

Photo Paper might be supported to 250 gsm, or, if specified, to 280 or 300 gsm.

Supported photo paper types vary – Photo paper types, sizes, and weights are printer model dependent.

For example, HP Advanced Photo paper is 250 gsm.

Do not select Photo paper if you are actually using a different paper type.

Do not attempt to use 300 gsm photo paper in a printer that does not support paper in that weight class.

Index card paper is an ISO paper type.

On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm. 

If “card” paper is not listed in the Specifications, paper in this weight class might NOT be supported.

HP Brochure and HP Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

HP Presentation Paper is a lighter weight “brochure” type paper at 120 gsm.

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

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EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

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Message Content References

General, easy to read, discussion – Paper Weight

How to Choose the Right Paper for Your Print Projects

Simple and quick – easy to read, understand, and use

Paper Weight Conversion: GSM to LBS

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

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Open 

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