I fixed paper jam but now getting Media Jam. This is HP LaserJet MFP M140w. I use Ventura 13.7.1

[qt9998]

See above

[A_Gayathri]

Hi @qt9998 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a "Media Jam" error on the HP LaserJet MFP M140w can persist even after fixing a paper jam if there are residual issues. Here's how to resolve it step-by-step:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.

2. Double-Check for Paper or Obstructions

• Open all accessible areas (input tray, output tray, toner area).
• Look for any tiny scraps of paper, dust, or obstructions that could trigger the jam sensor.
• Use a flashlight if needed to thoroughly inspect the printer.

3. Reset the Printer

• Resetting the printer can clear any error messages stuck in memory:
  • Turn the printer off.
  • Press and hold the Cancel button (or X button) while turning the printer back on.
  • Release the button when the printer starts.

4. Clean the Paper Rollers

• Dirt or residue on the rollers can cause misfeeds:
  • Turn off the printer.
  • Use a lint-free cloth lightly moistened with water to clean the rollers in the input and output trays.
  • Allow the rollers to dry completely before turning the printer back on.

5. Ensure Correct Paper Settings

• Load the paper into the tray correctly, ensuring:
  • The guides are snug but not tight.
  • The paper type and size match the settings on your computer or printer driver.

6. Update Firmware and Drivers Update the firmware on an HP printer

• Outdated firmware or drivers can cause persistent errors:
  • Download the latest firmware and drivers for the HP LaserJet MFP M140w from the HP Support website.
  • Ensure macOS Ventura 13.7.1 compatibility.

Refer to this document: HP LaserJet MFP M139-M142 printers - Er/04, 05, or 06 error (Paper jam).
HP LaserJet MFP M139-M142 printers - Blinking lights
 

I hope this helps. 

Take care and have a good day.

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