I got a hp smart tank 580 new printer but it's not working

[Kranthi_0207]

I had a bought a new printer on 29/06/2023 but it's not working,the papers got stucking in the printer, I need DOA for that as it is a new printer,so grant the product product for DOA & replace my printer 

[Dragon-Fur]

@Kranthi_0207 

Welcome to the HP Community --

Sorry -- the Community cannot provide this type of service -- we are a user forum.

If the product is within the Return window,

If you purchased the printer from HP,

Contact the Store Customer service department in your region.

Examples - HP Store and HP Store Customer Service

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

 HP Store – India - English

 HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order / information you seek

What else?

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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Learn about your Printer  - Solve Problems

“Things that are your printer”

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