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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- I got a hp smart tank 580 new printer but it's not working

Create an account on the HP Community to personalize your profile and ask a question
07-06-2023 01:43 PM
Welcome to the HP Community --
Sorry -- the Community cannot provide this type of service -- we are a user forum.
If the product is within the Return window,
If you purchased the printer from HP,
Contact the Store Customer service department in your region.
Examples - HP Store and HP Store Customer Service
HP Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the store website and click the Flag to change regions.
HP Store Customer Service - Examples
HP Store Customer Service - USA
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
Product Returns – USA
Includes Chat (where available) and phone number contact
OR
HP Store - UK - Customer Service - Contact the Store
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
OR
HP Store – Australia – Contact the Store - Customer Service
Select a subject type
OR
HP Store – India – Contact the Store - Customer Service
Select Home and Home Office products > (Next) Select the type of order / information you seek
What else?
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders - READ
Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.
Do not be a victim.
Stay vigilant.
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP Smart Tank 580 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"