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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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I have seen cases where the gears on the back of the tray itself get broken. I have also experienced one printer that the lift motor in the tray cavity that is held in place by 1 screw broke at the plastic boss for the retention screw. In that case I was able to reseat and use a screw with a slightly larger head to hold the motor in place. Failing that, you might be able to brace the motor from the back to keep it in place.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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