I have a HP

[Alt174]

Hello all, I purchased a HP Smart Tank 7602 all in one in the spring of 2024, I have a recurring problem that after every use I get a paper jam message and I cannot use the printer until I unplug and restart it, only to have it happen after every use.   I have cleaned rollers looked for new firm ware and everything else HP advises.   I sure would appreciate any advice other than just throwing it away and get a printer from Brother, which will be my next step.

Thank you all

[zoey7886]

@Alt174, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart Tank 7602 printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check the Paper Path:

• Ensure that there are no small pieces of paper or debris stuck in the paper path. Use a flashlight to inspect the entire paper feed area, including paper trays and rollers.

Inspect the Paper Rollers:

• Confirm that the paper rollers are clean, dry, and free from dust or debris. You can clean them with a lint-free cloth slightly dampened with distilled water.

Paper Type and Quality:

• Make sure you're using the correct type of paper recommended for your printer. Avoid using damaged, creased, or damp paper.

Load Paper Correctly:

• Align the paper with the guides when loading it into the tray and ensure it's inserted properly without overfilling the paper tray.

Check for Firmware Updates:

• Although you’ve already checked for firmware updates, it's a good idea to periodically verify that the printer’s firmware is current from the HP website.

Reset the Printer:

• Aside from unplugging and restarting, try performing a hard reset by turning off the printer, unplugging it for 60 seconds, and then plugging it back in before turning it on.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Alt174]

Hi Zoey,  thank you so much for your help.  Unfortunately it has not solved the problem. I tried all of the steps you sent me several times and no luck.  I  still get the same error message.  It has been this way since day one.  I am not a big user so I have just put up with it.  But, maybe my old age is getting the best of me and I am getting more frustrated.  Do you have any other suggestions?   If so I would sure like to hear them.

Thank you so much 

Alan Taylor

[zoey7886]

@Alt174, Thank you for your reply! Since the usual steps didn’t resolve the issue, let’s try a few advanced checks:

Run Printer’s Internal Diagnostics

On the printer’s control panel, go to Setup > Tools > Printer Status Report / Diagnostics Page.

This will sometimes reset error states and also confirm if the sensors are functioning.

Check the Rear Access Door & Duplexer

Open the rear access door/duplexer unit.

Remove and reinsert it securely—sometimes the printer thinks there’s a jam if this isn’t seated properly.

Sensor Cleaning

Dust or ink on the paper path sensor can cause false jam errors.

With the printer unplugged, gently clean the inside (near the rollers and sensors) with a dry, lint-free cloth or canned air.

Try a Different Paper Stack

Use only fresh, plain paper (not curled, creased, or previously loaded).

Load 10–15 sheets, aligned with the guides, not overfilled.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Alt174]

Hi Miss Zoey,  thank you again for all of your help.  Again, no luck.  Could you please tell me how I can get a new adf sensor and some instructions on replacing the current one.  In about a year and a half, the report showed 855 copies and 355 scans.  Not much use..  I know I should have taken care of it while under warranty.  I guess I likened it to all of my old age aches and pains, thinking they will go away with time, lol.  NOT....

Thank you so much for your continued help,

have a wonderful day

Alan Taylor

[zoey7886]

@Alt174, thank you for sticking with me on this—I can imagine how draining it must feel to wrestle with the same jam error every single time you try to print. Let’s try narrowing this down a bit more before we talk about parts replacement.

Here are a couple of things you can try:

Check the ADF sensors and path: Sometimes a speck of dust or dried ink around the ADF (scanner feeder) sensor tricks the printer into thinking there’s a jam. With the printer unplugged, gently wipe around the paper path and sensors with a soft, dry, lint-free cloth. A flashlight helps spot anything tiny.

Reseat the ADF unit: Lift the ADF cover and make sure it clicks back into place securely—if it’s even a little loose, the printer can throw a jam error.

Firmware/service menu check: If you haven’t yet, run a full printer self-test/diagnostic from the control panel. This sometimes clears sensor misreads.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Alt174]

Hi Miss Zoey,

Again, thank you for your response. Unfortunately no love from this fix either.  So what do we do next?  I appreciate your continued support and attempts to help solve this issue.

anxiously awaiting your next ideas, 

Alan Taylor

[zoey7886]

@Alt174, Welcome to the HP Support Community! 

We're here to help you tackle that HP Smart Tank! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Alt174]

Thank you.  I will keep a eye out for the blue dot to appear.

i am sorry to be such a pain…

please take care