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‎10-17-2022 02:40 PM - edited ‎10-17-2022 03:31 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 11

This HP Office Jet Pro 9018 printer was purchased 2/21. It hasn't had a lot of use. Ever since we updated the CC for the auto pay on the ink program it hasn't been able to print.  The error says "The print carriage cannot move. Open the cartridge access door, clear and paper jam or obstruction and select ok." There is no paper jam. Nothing is visibly blocking it from moving.  Just figured out that the 3 small cartridges will not stay 'pushed' in. Why would this happen? Is it garbage?
Note - I have a second printer, same model that we use in another in home office.

Any ideas on what I can do would be appreciated.

Thank you in advance.

Farmhouse

Category:
3 people had the same question
1 REPLY 1

‎10-17-2022 03:37 PM

HP Recommended

I am having exactly the same problem. Just started today. I'm a realtor and work a lot from home, really depend on my printer working if anyone can help, would greatly appreciate! 

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