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Locked

‎09-29-2022 11:02 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have tried resetting it I've opened all access doors and found no jams. I cannot move the carriage manually it is stuck or locked to the right. Anyone know how to fix this issue?

Category:
7 people had the same question
1 REPLY 1

‎10-14-2022 12:28 PM

HP Recommended

@Luna1975

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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