I have a paper jam how do i get to the back of printer

[jean066]

I have a paper jam and dont know how to access back of printer

[Kuroi_Kenshi]

Hi @jean066,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding paper jam on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

To access and clear a paper jam on your HP OfficeJet Pro 9129e All-in-One Printer, follow these steps:

Turn Off the Printer

• Press the Power button to turn off the printer.
• Unplug the power cord for safety.

Open the Rear Access Door

• Locate the rear door or access panel at the back of the printer.
• There may be two latches or a tab on both sides—press or pull them to open the panel.
• Gently remove any jammed paper.

Check the Paper Path

• Look inside the printer, especially around the rollers and under the ink carriage.
• If paper is stuck under the ink carriage, move the printhead carefully to free it.

Remove Paper from the Front Tray

• Open the front paper tray and remove any loose paper.
• If necessary, pull the paper out in the direction of printing to avoid tearing it.

Reset the Printer

• Close all access doors securely.
• Plug the printer back in and turn it on.
• Print a test page to ensure the jam is completely cleared.

Prevent Future Jams

• Use clean, high-quality paper (not too thick or curled).
• Don’t overload the paper tray.
• Keep rollers clean by gently wiping them with a lint-free cloth.

If the printer still shows a jam error, try using HP Print and Scan Doctor (available on HP's support site).

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,