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HP Recommended
HP LaserJet Pro MFP M28w Printer
Microsoft Windows 10 (32-bit)

I have paper jam ,paper is torn and scrunched up in side the printer. I cannot pull it out the conventional way.

1 REPLY 1
HP Recommended

Sounds as if it might be stuck in the fuser. You need to be careful  removing a jam like this as it is very easy to damage the rollers inside the fuser. Bad jams sometimes require disassembly to get the jam out.

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