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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- I keep getting hung up on after I answer all the questions w...

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12-27-2022 02:46 PM
I have notified the moderators of this forum.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
12-28-2022 06:15 AM
Hi @Adriennearts,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Complete issue.
- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
- Operating system installed on the computer connected to the unit.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the snapshot of the error message.
Take care and have a great day ahead.