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HP Recommended
HP ENVY 7645 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I can't get the photo tray to handle 5.25"x7.25" wide envelopes.  Any suggestions?  Very time sensitive!

1 REPLY 1
HP Recommended

@elmarco1 

 

Welcome to the HP User Community.

 

Use the main tray for your envelopes.

 

Load the envelopes in the main tray using the instructions in the User Guide

Starting on Page 13

 

If needful,

If the full driver printer software is installed,

Create a Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

 

Example - Custom Paper Size Form

Custom_Paper_Size_Form_Examples_3Custom_Paper_Size_Form_Examples_3

 

Alert the printer to the paper size / type loaded in the paper tray.

Use either the printer control panel or use the Embedded Web Server (EWS)

Tray and Paper Management

 

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Open Printer Tray,

 

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Restack together so the edges match along all sides

Return the paper to the tray

 

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

 

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

 

Example - Retain / Modify (Edit) / Check Paper Size / Paper Type - Tray and Paper Management

Retain_Printing_Preferences_11Retain_Printing_Preferences_11

 

Example - Word > Mailings > Envelopes

Note the reminder to select "Custom" size and enter the dimensions for your envelope.

Rabbits_and_Chickens_Test_Envelope_10_12Rabbits_and_Chickens_Test_Envelope_10_12

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 7645 e-All-in-One Printer 

 

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Question / Concern Answered, Click "Accept as Solution"

 

 

 

 

Dragon-Fur

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