I need to reset my paper size on my printer. My wife accidentally put a bi thicker size.

[Alcaraz87]

I have an hp 4100 printer and there’s nothing jammed inside but my wife put a bi thicker size paper and now it won’t take the regular size. How can I reset the paper size. 

[Kuroi_Kenshi]

Hi @Alcaraz87,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer by pressing the power button.
• Wait for about 10 seconds, then turn it back on. This restart can sometimes clear temporary issues with paper size recognition.

Check and Adjust Paper Settings:

• On the printer control panel, go to Menu and then navigate to Paper Handling.
• Select Tray 1 Type or the applicable tray number, and choose the correct paper type.
• Select Tray 1 Size or the applicable tray number, and choose the correct paper size (e.g., Letter, A4).

Remove and Reinsert Paper:

• Remove all paper from the input tray.
• Fan the stack of paper to ensure none of it is stuck together.
• Reinsert the correct size paper (standard paper like Letter or A4), making sure it is loaded properly.

Reset Paper Size in Printer Software:

• On your computer, open the printer software or driver settings.
• Go to Printer Properties and then Advanced Settings.
• Under Paper/Quality or similar tab, select the correct paper size and type.
• Click Apply and OK to save the changes.

Firmware Update:

• Check if there are any firmware updates available for your printer model. Firmware updates often address issues related to paper handling and settings.
• Visit the HP Support page, search for your HP 4100 printer model, and download any available updates.

I hope this helps.

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Best regards,