I"m getting a dialog box saying that the "paper tray is open". I have filled the tray and closed it

[Frank4208]

HP Office Jet Pro 8025e

[Kuroi_Kenshi]

Hi @Frank4208,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

If you are getting a dialog box saying that the "paper tray is open" even after you've filled the tray and closed it, you can try the following steps:

Ensure Proper Closure: Double-check that the paper tray is fully closed. Push it firmly to ensure it's properly seated in the printer.

Check for Obstructions: Inspect the tray and printer cavity for any paper debris or foreign objects that might be preventing the tray from closing completely.

Reset the Printer: Sometimes, simply resetting the printer can clear error messages.

• Turn off the printer using the power button.
• Unplug the power cord from the back of the printer.
• Wait about 60 seconds.
• Plug the power cord back in and turn the printer on.

Verify Paper Size and Type: Make sure the paper loaded in the tray is the correct size and type as specified in your printer's manual.

Check for Sensor Issues: There could be a sensor issue inside the printer.

• Open the paper tray and gently blow out any dust or debris.
• Ensure the sensor inside the printer (near the tray area) is not obstructed.

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,