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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- I want to solve E4 error in my printer

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1 REPLY 1
12-28-2023 10:38 AM
Hi @Sri0409 ,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The E4 error on an HP DeskJet printer usually indicates a paper jam. Here are steps you can follow to troubleshoot and resolve the E4 error:
Check for Paper Jams:
- Turn off the printer and unplug it.
- Open the input tray and inspect for any jammed paper. If you find any, carefully remove it.
- Check the output tray for any paper jams as well.
Clear Paper Path:
- Ensure there is no loose paper or foreign objects in the paper path.
- Make sure the paper is loaded correctly in the input tray, and the guides are adjusted to the paper size.
Reset the Printer:
- Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
- Plug the printer back in and turn it on.
Check for Obstructions:
- Inspect the carriage path for any obstructions. The carriage is the part that holds the ink cartridges.
Reload Paper:
- Make sure you are using the correct type and size of paper. Reload the paper into the input tray.
Update Firmware:
- Check if there are any firmware updates available for your printer on the HP support website. If so, update the firmware.
I hope this helps.
Take care and have a good day.-
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A_Gayathri
HP Support Community Administrator.
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