Create an account on the HP Community to personalize your profile and ask a question
09-21-2020 09:19 AM
Product: hp ink tank 115
Operating System: Microsoft Windows 10 (32-bit)
My printer intermittently not taking/feeding paper only I hear print head moving and It is printing empty without pulling paper.Found ink traces inside printer and backside of paper.Some times I get half part only printed remaining it is just printing but not feeding paper while print starts.(ONCE PRINTING STARTS PAPER GOES INSIDE BUT IT IS NOT FEEDING SUPPOSED TO FEED BIT BY BIT WHILE HEAD PRINTING,MY CASE ONLY HEAD PRINTING PAPER NOT COMING OUT)
1 REPLY 1
09-24-2020 07:05 AM
Welcome to the HP support community.
Clean the paper feed rollers
Turn off the printer.
Disconnect the USB cable from the printer, if it is connected.
Disconnect the power cord from the rear of the printer.
You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Raise the input tray.
Lift and hold the input tray shield.
Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
Look through the open input tray, and then find the gray paper pick rollers.
Dampen a long cotton swab with distilled water, and then squeeze out any excess water.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry for 10 minutes.
Reconnect the power cord to the rear of the printer.
Reconnect the USB cable to the printer, if necessary.
Turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community