Inconsistent Cardstock Feed Error - Officejet Pro 8715

[nKnoblauch]

My printer is having issues feeding 80 lb Cover cardstock, but it doesn't have the same issue every time. To be clear my paper is 216 GSM which from what I can find is less than the 280 GSM max thickness for my printer. I have zero issues with this printer when using standard paper. My print is in a borderless mode and my PC is connected to my printer wirelessly.

What it's doing:
     -Will not pull cardstock at all
     -Will pull cardstock partially and jam
     -Will feed and print on cardstock, but a portion of the print is off the page. I.E. sometimes 3/4 of my design ends up on the page, sometimes its less than 1/8th.

     -Placing just one sheet in the tray seems to help it pick better than if the tray is half full, however I have not once gotten a properly aligned print this way, a portion is always off the page.

What I have done in attempts to fix:

     -Update drivers/firmware

     -Clean all accessible rollers

     -Try other combinations of print settings, including changing the "paper type" both in the print dialogue and on the printer screen itself

     -Restarted/unplugged the printer (several times)

     -More/Less pages in the tray to pull from

I'm pulling my hair out over here because this is for my business and I've already spent hours trying to think of anything I can that may fix my issues. To reiterate, I have no problems with this printer when printing this same project on plain paper. Any advice you all may have is more than welcome!

[Anand_Andy]

Hi @nKnoblauch,

Welcome to the HP Support Community

I understand you are facing an issue printing cardstock papers with your HP OfficeJet Pro 8715 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were you able to print card stock paper prior to the issue?
• Was there any update on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps:

Please check the Specifications -> Check Category -> Paper-Handling Specifications -> Subsections->Paper tray capacities-> and Supported cards

Note the limitation for "custom sizes".

Next: Assuming your paper meets the specifications,

Load the paper as shown in the User Guide(Starting on Page 18)

Next: Assuming the printer is connected to your network,

• Open the Embedded Web Server - EWS  to adjust the paper type and kind
• Check / Adjust / Retain the Paper Type and Size
   
• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Preferences > Tray and Paper Management
• Click Apply to save changes

Set the Preferences - Windows

1. Check/enable the printer as the “Default Printer”

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

• Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences OR Windows key + S (search for) Printers and Scanners
• Left-Click on (your) Printer > Manage > Printing Preferences
• Next Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), and other settings
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save it under a new name
• Click OK to save the setup

Next, Open the document/image to be printed in your printing application and print.

Example - HP Smart for Windows Application

• Open the application on your Windows PC
• Set the print type (document or image)
• Collect / Select the item(s) to print
• Adjust the settings on the Main Menu
• Click / Select More Settings
• Select a printing shortcut from the top ribbon
• Adjust other settings
• Click OK to exit the More Settings menu
• When ready, click Print

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!