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HousePitch
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Incorrect paper jam error display

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HP DeskJet Ink Advantage 5275
Microsoft Windows 7 (64-bit)

I have HP DeskJet Ink Advantage 5275 for 14 months (warranty expired 2 months ago)

I keep on getting Paper jam error message although there’s no paper jammed anywhere around

I’ve followed all steps in this KB (except servicing the printer).

I have the latest firmware installed.

I’ve re-installed the software (although it is clearly not a software issue).

I saw some articles suggesting to hard reset the printer, but:

  1. I didn’t find the procedure for hard reset.
  2. HP support warned me that it might brick the printer.

Would appreciate any assistance here.

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TEJ1602
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@HousePitch, Welcome to HP Support Community!

 

Hard reset and power reset are the same, here is how you do it-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If you have already performed the steps from the document A 'Paper Jam' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HousePitch
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Actually I did this step (step 5 in  A 'Paper Jam' Error) but to no avail.

 

As I've mentioned, I've contacted the local HP support. They suggested to do a hard reset (which I don't have the procedure for)  and warned it might brick the printer.

 

As the printer's warranty expired, a fix will be charged for, and probably will cost like a new printer.

Very disappointing to have the printer working for only 14 months. 

 

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TEJ1602
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@HousePitch

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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