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Locked

‎12-20-2021 11:03 AM

HP Recommended
Product: OfficeJet Pro 9015 all in one
Operating System: Microsoft Windows 7 (64-bit)

My Officejet Pro 9015 (still under warranty) has a paper jam I'm unable to resolve. I've removed everything I can find, but cannot get the ink cartridge access door to open.  Is there some kind of release for that door?  It seems "locked" on the left side. I might be able to get to the rest of the jam if I could get that door open.  Ideas?

 

Category:
2 people had the same question
1 REPLY 1

‎12-23-2021 06:15 AM

HP Recommended

@NonnaWhite, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to open the ink cartridge access door to clear the jam. Kindly follow the steps mentioned in this document - Paper Jam Error

Also, make sure the carriage is moving freely - Carriage jam or E3 error

 

If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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