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12-20-2021 11:03 AM
My Officejet Pro 9015 (still under warranty) has a paper jam I'm unable to resolve. I've removed everything I can find, but cannot get the ink cartridge access door to open. Is there some kind of release for that door? It seems "locked" on the left side. I might be able to get to the rest of the jam if I could get that door open. Ideas?
12-23-2021 06:15 AM
@NonnaWhite, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to open the ink cartridge access door to clear the jam. Kindly follow the steps mentioned in this document - Paper Jam Error
Also, make sure the carriage is moving freely - Carriage jam or E3 error
If the error persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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