Invitations not printing properly

[Button55]

I am trying to print on Hobby Lobby invitations. They are set up correctly and print perfectly on plain paper, but when I use the actual card stock invitations its hit or miss (more miss than hit). It seems to be a paper feed problem since they sometimes print off one end of the invitation, or don't hit the paper at all.  Since there is no setting for card stock or index cards, I have tried both HP matte brochure or professional paper, HP matte presentation paper and Other matte inkjet papers, but it doesn't seem to make any difference.  Is there any hope?

[Dragon-Fur]

@Button55 

Welcome to the HP User Community.

If the printer supports the paper size and the paper weight, then this might work.

Considerations

• Paper weight and size must be supported by the printer hardware
• The printer must be aware of the paper size and weight as set at the printer control panel or EWS
• The Full Feature Software / full driver printer software must be installed
• The Printing Preferences / Printer Properties must be adjusted to the correct shortcut and attending settings (paper type / size).  Yes, selecting Brochure / thick paper type sometimes works when there is no exact paper type match.  "Card" paper (HP Index 200 gsm) is not specifically mentioned in the specifications -  the paper weight (therefore) might be limited to the Brochure paper weight of 180 gsm.  You might be able to use paper up to about 200 gsm.
• Your "Hobby" software must be able to understand and use the Printing Preferences / Printer Properties information when setting up the job for printing.

Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A) 

Section Paper Handling

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

    If you have not yet done so, Remove / add desired paper size - type

else

    Wait a few seconds

Close Printer Tray

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

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Paper Sizes

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Notes: 

• Not all printers support selection “Custom”
• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

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Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser - Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

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Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

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Printing Preferences

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

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Printer Software

Full Feature Software / full driver printer software installation package - Information and Download

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software

If the printer software is already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printer

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Button55]

Thank you for this comprehensive reply. I have to admit to being intimidated by the sheer volume of instructions and I took the easy way out and printed them in our office where I knew the printer could handle card stock.  Its a shame that this fairly new printer can't do such a simple task without going through all these steps. I even consulted with  HP in choosing this printer. I never thought to consider paper weights in the decision.  I will save these instructions in case I ever need them.

[Dragon-Fur]

@Button55 

You are welcome.

Simply ignore anything you don't need and / or is not relevant to your situation.

The main considerations are all listed at the top of the message.

The detailed sections are "just in case" you - or someone else reading - will benefit from the extra information on a particular subject. 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"