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- Printers
- Printer Paper Jams & Feed Issues
- Is paper tray supposed to look like my attachment photo with...

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10-28-2024 08:38 AM
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)
I keep having issues with messages saying paper jam when there isn't any paper jam. I've done everything I can (cleaning rollers, etc. to correct the problem. If I try to print even though its giving me that message, after 2-3 tries, it will print. I do wonder though, if the paper in photo above should stay up like you see on the left side or if something is wrong with the paper tray. I can lock it down, but it doesn't stay that way.
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