Is there a way to fix a False Paper Jam or Tray Problem on my HP OfficeJet Pro 8720 Printer?

[GaryA3]

Product Name: HP OfficeJet Pro 8720; Control Panel Error As - "Paper Problem -- HP Smart Error Indicator as "Paper Jam or Tray Problem" -- I have checked all possible areas in the printer for any  paper jam, but there is none.   It is apparently a "False Paper Jam" issue.  Is there any way of fixing this without taking the printer to a service center?  I have also tried the power down and reset processes, but still gets the control panel message of "Paper Problem" and will not print.

[Nal_NR]

Hi @GaryA3,

Welcome to the HP Support Community. 

I'd like to help!

You have certainly done a great job performing the steps. 

If you have performed all the steps from this document and still having issues, this could be hardware.

Hope this helps! Keep me posted for further assistance.
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