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08-06-2022 02:17 PM
Welcome to the HP Support Community
I understand you are facing a paper issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
As you mentioned the paper is stuck and you are unable to remove it, we usually recommend customers to use tweezers to remove it and if it is not possible, then you might have to ship it for repair.
Please follow the steps mentioned in this document: HP Printers - Paper Jam Error
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
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