Jammed Ink Cartridge carriage-will not move; stuck.

[Hank1064]

ink carriage is jammed and will not move. have reset many times. Pinter indicates there is a paper jam, but there is no paper jam. - all clear.

[Gaya1239]

Hi @Hank1064 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a jammed ink cartridge carriage, combined with a false paper jam message, which often indicates a mechanical issue inside the printer. Here are steps to resolve the issue:
 

1. Turn Off the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 1 minute to allow the printer to fully reset.

2. Check the Paper Path Thoroughly

• Open the printer’s front access panel or paper path door.
• Remove the paper tray and inspect for tiny scraps of paper or debris, even in hidden corners.
• Use a flashlight to check the entire paper path, especially under rollers and near the rear access door (if applicable).

3. Manually Move the Cartridge Carriage  HP Printers - Carriage jam or E3 error

• With the printer still unplugged:
  • Open the ink cartridge access door.
  • Gently try to move the carriage by hand to the center of the printer.
  • If the carriage is stuck, look for obstructions such as jammed paper or foreign objects.

Note: Do not force the carriage, as this may damage the printer.

4. Clean the Carriage Path and Rollers

• Inspect the carriage path for obstructions or sticky residue.
• Use a lint-free cloth lightly dampened with water to clean the rollers and carriage path.
• If the carriage feels sticky or resistant, clean the underside and the rails it slides on.

5. Perform a Hard Reset

• Plug the printer back in and turn it on while holding the Power button for about 30 seconds.
• Release the button and let the printer fully restart.

6. Update Printer Firmware Update the firmware on an HP printer

• If the printer starts working again, ensure the firmware is up-to-date using the HP Smart app or HP Support website.

7. Test with the Cartridges Removed

• Remove all ink cartridges and attempt to move the carriage again.
• If the carriage moves freely without the cartridges, one of the cartridges may be causing the jam. Inspect for leaks or damage.

8. Reset the Printer

• Perform a full factory reset:
  • From the printer’s control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.

Refer to this document: HP OfficeJet Pro 9015e All-in-One Printer User manaul

I hope this helps. 

Take care and have a good day.

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