Jams on duplex printing due to missing piece

[aceyb]

Hello all! 

The piece pictured below fell out of my printer when it was moved. It has something to do with double-sided printing, because now the printer jams whenever I try to print on both sides. One-sided printing works fine. It seems as though it would be easy to pop back into place, but I can figure out where it goes, and I have looked and looked for diagrams online. Anyone have any clues? Thank you!

[sandytechy20]

@aceyb

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.