Just setting up my new printer when I get a jammed message

[2810edel]

Before the first job to print out the alignment page I got the jammed message. No paper had been taken up by the printer. I unloaded the paper, turned off the printer, unplugged it and waited 60 seconds. Then reversed the order. Still got the automatic jammed message. 

[Hawks_Eye]

Hi @2810edel 

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.